This fine technical tome is available as a free download from the World Bank web site. I would quietly suggest that it is part of an ongoing movement to portray Japanese business excellence as less about banal, inexpensive, things like quality circles and production-line-stop buttons, and more about groovy, added-value, stuff like 'knowledge infrastructure', 'a culture of learning' and 'the information eco-system'. Good on them!
This particular book includes a short but interesting article on Shimano. It contains plenty of business school gobbledy-gook, some of the most impressively incomprehensible diagrams that I have seen, and last, but not least, a collection of pointed anecdotes, concisely told:
If this is what the World Bank spends its money on, then I am a fan.
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